Responsible Gaming – t789 Safe Play & Support

Our Philosophy

Gambling Should Always Be Fun

t789 operates on a simple principle: online betting and casino gaming should be an enjoyable leisure activity, not a way to make money or escape problems. Our platform is designed for entertainment, and we take our responsibility to protect vulnerable players seriously.

We have built responsible gaming into the core of the t789 experience. From mandatory age verification (21+ only for all Indonesian users) to real-time deposit limit controls, self-exclusion tools, and 24/7 access to support resources, every feature is designed to keep play safe and sustainable. We partner with Indonesian and international responsible gaming organisations to continuously improve our policies and ensure our platform meets the highest standards of player protection.

If you ever feel that your gambling is no longer fun — if you are chasing losses, betting more than you can afford, or experiencing stress or relationship problems related to gambling — we encourage you to reach out. Our support team is available around the clock to assist you in activating any of the tools described on this page, and all requests are handled with complete confidentiality.

              Important reminder: Gambling involves risk. While it is possible to win, the long-term mathematical edge always favours the house. Never bet with money you cannot afford to lose, and never gamble as a way to solve financial problems or earn income. t789 is a platform for responsible entertainment, not a financial service.
            

Built-In Protection

Tools to Help You Stay in Control

All t789 Account Holders have free, immediate access to the following responsible gaming tools. Activate them at any time from your Account Settings — no explanation required, no waiting period.

Deposit Limits

Set daily, weekly, or monthly caps on how much you can deposit into your t789 account. Once a limit is reached, further deposits are blocked until the next period.

How to activate: Account Settings → Responsible Gaming → Deposit Limits

Session Time Alerts

Configure pop-up reminders that notify you when you have been logged in for a specified duration (e.g., 30 minutes, 1 hour, 2 hours). Useful for maintaining awareness of time spent on the platform.

How to activate: Account Settings → Responsible Gaming → Time Alerts

Cooling-Off Period (Temporary Timeout)

Temporarily restrict your account for 24 hours, 7 days, 30 days, or 90 days. During the cooling-off period, you will not be able to log in, deposit, or place bets. Your account and balance remain intact.

How to activate: Contact support via live chat or email

Self-Exclusion (Permanent or Long-Term)

Permanently exclude your account from the t789 platform, or set a self-exclusion period of 6 months, 1 year, or longer. Self-exclusion is irreversible for the minimum period and applies across all t789 services.

How to activate: Contact support via live chat or email with written confirmation

Reality Check

Receive periodic on-screen reminders showing your current session length, total deposits, total withdrawals, and net position. Helps maintain perspective and avoid losing track of time or money.

How to activate: Account Settings → Responsible Gaming → Reality Check

Marketing Opt-Out

Unsubscribe from all promotional emails, SMS messages, and in-platform bonus notifications. Reduces triggers and allows you to use the platform without constant marketing prompts.

How to activate: Account Settings → Communication Preferences → Opt Out

Self-Assessment

Recognising Problem Gambling

Problem gambling can develop gradually and affect people from all backgrounds. It is not a sign of weakness — it is a recognised behavioural health issue that responds well to early intervention. If you recognise several of the warning signs listed here in your own behaviour, we strongly encourage you to take action.

The first step is often the hardest, but reaching out for support is a sign of strength, not failure. Our team is here to help, not to judge. All conversations are confidential, and we will work with you to find the right solution — whether that is activating deposit limits, taking a cooling-off period, or connecting you with specialist support services in Indonesia.

If you are in immediate crisis: If gambling has led to thoughts of self-harm or suicide, please contact emergency services immediately by calling 112 (Indonesia's national emergency number), or reach out to a mental health crisis hotline. Your safety is the priority.

Warning Signs of Problem Gambling

Gambling with money you cannot afford to lose, or money needed for rent, bills, or family expenses.
Chasing losses — continuing to gamble in an attempt to win back money you have lost.
Lying to family, friends, or colleagues about the amount of time or money spent gambling.
Borrowing money or selling possessions to fund gambling.
Feeling restless, irritable, or anxious when not gambling, or when trying to cut down.
Neglecting work, study, family responsibilities, or personal relationships because of gambling.
Gambling as a way to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression.
Increasing the size or frequency of bets to achieve the same level of excitement.
Unsuccessful attempts to stop or control gambling behaviour.
Experiencing relationship conflicts, job loss, or financial crisis due to gambling.

Help Is Available

Support Resources & Contact Channels

If you need help managing your gambling, or if you are concerned about a friend or family member, the following resources are available. All contacts are confidential and free of charge.

t789 Support — 24/7 Live Chat

Our support team is available around the clock to assist you with activating responsible gaming tools, processing self-exclusion requests, or discussing any concerns. All conversations are confidential. Indonesian-speaking agents available 08.00–24.00 WIB.

Email Support (Plain Text)

For non-urgent inquiries or to submit a written self-exclusion request, email us at [email protected]. We respond to responsible gaming requests within 24 hours.

Indonesia Crisis Helpline

If you are experiencing a mental health crisis related to gambling, contact the Indonesia Mental Health Crisis Line (Sejiwa) at 119 ext. 8 (toll-free) or WhatsApp +62 858 8585 3838. Available 24/7.

International Support Organisations

Gamblers Anonymous (GA) and GamCare provide global support resources, including online meetings, self-assessment tools, and peer support groups. Visit their websites or contact them directly for multilingual assistance.

Protecting Minors

Strict 21+ Age Policy

t789 operates a strict adults-only policy. All users must be at least 21 years of age to create an account, deposit funds, or place bets on the platform. This age restriction is enforced through mandatory identity verification (KYC) before any withdrawal can be processed.

We take underage gambling prevention extremely seriously. If we discover that an account has been registered by a person under 21, or if false identity documents have been submitted to circumvent age verification, the account will be immediately and permanently closed. All bets placed on the account will be voided, deposits will be returned (minus any withdrawals already processed), and we may refer the matter to relevant authorities.

Parents and guardians: If you are concerned that a minor in your household may be accessing online gambling sites, we recommend implementing parental control software on shared devices and regularly reviewing internet usage. Free parental control tools are available from most internet service providers and antivirus software vendors.

If you believe a minor has registered on t789 or is using another person's account, please contact us immediately at [email protected] with any relevant information. Reports can be made anonymously and will be investigated promptly.

Responsible Gaming — t789